Privacy Policy
1) Overview
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or submitting your information through our website, advertisements, or lead forms (including Facebook/Instagram lead forms), you agree to the practices described in this policy.
2) Information We Collect
We may collect the following types of information:
Information you provide to us
Name
Phone number
Email address
Vehicle details (year/make/model, condition, services requested)
Address or general location (for mobile service and quotes)
Photos or videos you send us of your vehicle
Any other information you include in your message or form submission
Information collected automatically
IP address
Device type, browser type
Pages visited and actions taken on our website
Approximate location (city/region)
Referral source (e.g., Facebook/Instagram ad, Google search)
Cookies and similar tracking technologies (see Section 6)
3) How We Use Your Information
We use your information to:
Provide quotes and service recommendations
Schedule appointments and communicate about your booking
Send service updates, reminders, and follow-ups
Respond to questions and customer support requests
Improve our website, ads, and services
Send marketing communications (promotions, reminders, new services), where permitted by law
4) Calls, Text Messages, and Consent
If you submit your phone number through our website or lead forms, you may receive calls and/or text messages from us regarding quotes, scheduling, and service updates. You may also receive marketing messages if you opt in or if permitted by applicable law.
Text message opt-out: You can opt out at any time by replying STOP to any text message.
Help: Reply HELP for assistance.
Message & data rates may apply. Message frequency may vary.
5) How We Share Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our business, such as:
Website hosting providers
CRM/scheduling software
Payment processors
Email and text messaging providers
Analytics and advertising platforms (e.g., Meta/Facebook/Instagram, Google)
These providers are only permitted to use your information to perform services for us.
We may also share information if required to comply with applicable laws, regulations, legal processes, or enforce our agreements.
6) Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Understand website traffic and usage
Improve performance and user experience
Measure ad performance and conversions
Show relevant ads on platforms like Facebook/Instagram
You can control cookies through your browser settings. Disabling cookies may affect the site’s functionality.
7) Data Retention
We retain personal information for as long as necessary to:
Provide services and support
Maintain business records
Comply with legal obligations
Resolve disputes and enforce agreements
8) Your Privacy Choices
Depending on your location, you may have rights to:
Request access to your personal information
Request corrections or updates
Request deletion of your personal information
Opt out of marketing communications
To make a request, contact us using the information in Section 12.
9) Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is 100% secure, but we strive to use commercially acceptable protections.
10) Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
11) Children’s Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to remove it.
12) Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
J&N Mobile Detail
Email: support@jnmobiledetail.com
Phone: (714) 788-0718
Service Area: Inland Empire / Southern California
13) Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.